» COVID-19 Updates
COVID-19 Updates

CLINIC REOPEN DATE:  MAY 14, 2020

Screening Questions Will Include:

1.Do you have any of the symptoms below:

  • Fever (greater than 38.0C) ?
  • Cough ?
  • Shortness of Breath / Difficulty Breathing ?
  • Sore throat ?
  • Runny Nose ?
  1. Have you, or anyone in your household travelled outside of Canada in the last 14 days?
  2. Have you, or anyone in your household been in contact in the last 14 days with someone who is being investigated or confirmed to be a case of COVID-19?
  3. Are you currently being investigated as a suspected case of COVID-19?
  4. Have you tested positive for COVID-19 within the last 10 days?

IF YOU ALREADY HAVE AN APPOINTMENT:

  • Interactive Health is following guidelines set by our governing regulatory body; College of Physical Therapists of Alberta as well as Alberta Health Services.
  • All care team members will be wearing masks and performing constant hand, and clinic hygiene, throughout the day.
  • There is a “sneeze shield” now installed at the front reception desk.
  • At this time we are requiring all clients wear masks if they choose to attend for in-person care sessions. (If you do not have one, you will be provided one)
  • To allow for continued social distancing, please come to your appointment alone, unless this appointment is for a minor in which case 1 adult is permitted to attend the care session.
  • If you find yourself feeling unwell prior to your appointment please cancel and reschedule. You will not receive any cancellation fees for short notice.

 Your Arrival to the Clinic:

  • If you arrive early, please call the clinic from your vehicle to see if it is safe, and permissible, for you to enter at the time.
  • Please note the maximum occupancy of the elevators, signage is visible.
  • Please wait at front desk for a care team member to greet you.
  • You will be asked to sanitize your hands upon arrival at the clinic.
  • You will be escorted to and from your treatment bed.
  • You will be provided a sanitized “Personal Belongings Bin” for your personal items, including shoes, purses and jackets.
  • Your care provider will be asking you pre-screening questions and taking your temperature.
  • Your receipts, future appointments, home exercise programs and any other documents, will be emailed to you.

 Thank you for your contributions in the care and safety of our patients, care team and any others you may encounter along the way. Stay safe, stay healthy.

OTHER CLNIC INFO:

We have all seen a new reality regarding the concerns about the COVID-19 virus.

At Interactive Health, we recognize that we are all connected and that the health and well being of our community is vital to us all.

We are monitoring and following, all recommendations from the health authorities; AHS and PHAC, and we remain open to care for our patients until recommended otherwise.

Standard clinic practices that our patients have always experienced at Interactive Health include:

  • All of our linens are single use and are cleaned using detergent on high heat.
  • Disinfecting of all treatment beds and equipment after each use with hospital grade disinfectant.
  • Our clinics are fully equipped with hand washing stations as well as hand sanitizer
    Cleaning high-touch areas with medical grade disinfectant (e.g., door handles, common area surfaces, railings, chairs, light switches, payment machines, exercise equipment and treatment tools).
  • Our staff wash their hands thoroughly between treating each patient.

Additional steps we are taking, now include:

  • Increased appointment duration times to reduce the number of patients in the clinic at one time.
  • Additional training to our staff on increased sanitization/hand hygiene recommendations, and screening of patients sheduling appointments.
  • Advising our staff to stay home if they are feeling unwell or have any symptoms related to Covid-19.
  • Increasing the frequency of disinfecting all items listed above.
  • Constantly monitoring information from our health authorities to adjust our plan based on recommendations.
  • Waiving all cancellation fees for short notice cancellations.

We know that the COVID-19 virus can be alarming and we all have a resposibility to the well being of the public.  We will get through this together by taking care of one another.  If there is anything you need, or maybe you are just lonely, please give us a call.

If you have been in physiotherapy treatment recently and are now unable to attend the clinic, please reach out to us if you have any concerns.  There are many educational videos on our website.  Our providers are available to talk to you about your physiotherapy related symptoms.

Due to the highly transmissible nature, we respectfully request that our patients:

  • Wash their hands prior to entering our facility and use hand sanitizer at our front desk.
  • Reschedule your appointments if you are in the high risk demographic whose exposure to COVID-19 could cause serious illness, or even death.
  • Reschedule appointments for a future date if you are feeling unwell, or answer "yes" to any of our screening questions.
  • Please visit this AHS link for Online Screening:
    https://www.albertahealthservices.ca/topics/Page16944.aspx

Here are some tips that we can all follow in our daily lives:

  • Wash your hands frequently with soap and warm water (for at least 20 seconds). Alcohol based hand sanitizer is a good option if soap and warm water is not available.
  • Cover your mouth and nose with the inside of your elbow when coughing or sneezing
  • Regularly clean high touch objects and surfaces.
  • Avoid contact with people who are sick.
  • Avoid touching your eyes, nose and mouth. 
  • If you feel sick, stay home and avoid public spaces.
  • Wear a Mask.

Stay well, friends.

March 27, 2020: Effective Monday, March 30, 2020 Interactive Health will be temporarily closing due to the Covid19 situation.

We will contact all of you as soon as we know a date that is safe for all of us to return to caring for our patients.

March 20, 2020:  We hope that you and your family are living well, and staying well.

As Alberta has declared a state of emergency, we have all seen a new reality regarding the concerns about the COVID-19 virus.

At Interactive Health, we recognize that we are all connected and that the health and well being of our community is vital to us all.

We are monitoring and following, all recommendations from the health authorities; AHS and PHAC, and will re-open to care for our patients as soon as possible.

If all private health-care facilities close, the burden on the health system, including emergency departments, physician’s offices and urgent care clinics would increase dramatically, taxing an already stressed system. Physiotherapists have a role to play in providing primary care services to injured Albertans, thereby reducing this burden.

**Effective Immediately, we have decided that we will not be accepting Non Urgent patients who are over age 65, and those who are immune compromised, have respiratory illness or diabetes.**

Standard clinic practices that our patients have always experienced at Interactive Health include:

  • All of our linens are single use and are cleaned using detergent in hot water and dried on high heat.
  • Disinfecting of all treatment beds and equipment after each use with hospital grade disinfectant.
  • Our clinics are fully equipped with hand washing stations as well as hand sanitizer
    Cleaning high-touch areas with medical grade disinfectant (e.g., door handles, common area surfaces, railings, chairs, light switches, payment machines, exercise equipment and treatment tools).
  • Our staff wash their hands thoroughly between treating each patient.

Additional steps we are taking, now include:

  • Increased appointment duration times to reduce the number of patients in the clinic at one time.
  • Additional training to our staff on increased sanitization/hand hygiene recommendations, and screening of patients sheduling appointments.
  • Advising our staff to stay home if they are feeling unwell or have travelled in the last 14 days or have had close contact with someone who has travelled in the last 14 days.
  • Increasing the frequency of disinfecting all items listed above.
  • Constantly monitoring information from our health authorities to adjust our plan based on recommendations.
  • Waiving all cancellation fees for short notice cancellations.

We know that the COVID-19 virus can be alarming and we all have a resposibility to the well being of the public.  We will get through this together by taking care of one another.  If there is anything you need, or maybe you are just lonely, please give us a call.

If you have been in physiotherapy treatment recently and are now unable to attend the clinic, please reach out to us if you have any concerns.  There are many educational videos on our website.  Our providers are available to talk to you about your physiotherapy related symptoms.

Due to the highly transmissible nature of COVID-19, we respectfully request that our patients:

  • Wash their hands prior to entering our facility and use hand sanitizer at our front desk.
  • Reschedule your appointments if you are in the high risk demographic whose exposure to COVID-19 could cause serious illness, or even death.
  • Reschedule appointments for a future date if you are feeling unwell, have travelled in the last 14 days or have had close contact with someone who has travelled in the last 14 days.
  • Please visit this AHS link for Online Screening:
    https://www.albertahealthservices.ca/topics/Page16944.aspx

Here are some tips that we can all follow in our daily lives:

  • Wash your hands frequently with soap and warm water (for at least 20 seconds). Alcohol based hand sanitizer is a good option if soap and warm water is not available.
  • Cover your mouth and nose with the inside of your elbow when coughing or sneezing
  • Regularly clean high touch objects and surfaces.
  • Avoid contact with people who are sick, or showing virus related symptoms.
  • Avoid touching your eyes, nose and mouth. 
  • If you feel sick, stay home and avoid public spaces.

Stay well, friends.

The team @ Interactive Health

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