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COVID-19 Updates

April 01, 2022

Patient Use of Masks

The announcement by Premier Kenney and Minister Copping on February 26, 2022, means that patients are required to wear masks when accessing health services in acute care and continuing care settings and that patients should expect that they may be asked to wear a mask when accessing community-based health services.

Effective March 1, Alberta enters Step 2 of the plan to ease public health measures first announced on February 8, 2022. Step 2 includes several changes that all physiotherapists should be aware of. Of these, the changes most relevant to physiotherapy practice include:

  • Any remaining school requirements removed (relevant to physiotherapists working in school settings).
  • Mandatory work-from-home requirements lifted (relevant to those providing virtual care, and those in administrative and other non-clinical roles).
  • Indoor masking no longer required.

Premier Kenney and Minister Copping clarified on February 26, 2022, that the elimination of the indoor mask requirement does not apply to health care environments. Orders related to masking in acute care and continuing care remain in place and Minister Copping clearly stated on February 26, 2022, “although the mask mandate has been removed, continue to expect that when you access health care in community health care settings like a physiotherapy clinic, pharmacy, or doctor's office, you may be asked to wear a mask...".

As we transition to a phase where there are fewer mandatory public health measures in place, physiotherapists will need to use their critical thinking skills and point of care risk assessments to determine the actions needed to keep their patients and communities safe when providing physiotherapy services.

Physiotherapists are guided by the Standards of Practice and best practice guidance to determine appropriate actions relevant to their practice setting, population served, and interventions employed. Throughout the pandemic, Physiotherapy Alberta’s advice to registrants has been grounded in the Public Health Orders issued by Chief Medical Officer of Health Dr. Hinshaw and the Alberta Public Health Disease Management Guidelines: Coronavirus – COVID-19.

COVID Situation in Alberta

Physiotherapy Alberta recognizes that hospitalizations and ICU admissions have decreased in recent weeks. This is a welcome sign. We are grateful to all those working in acute care settings for their ongoing work to meet the health needs of Albertans who have required hospital admission.

We also recognize that

  • COVID-19 continues to circulate in Alberta. 
  • COVID-19 continues to pose a significant health risk to specific groups including those who are immunocompromised and individuals who are unvaccinated (whether by choice or due to ineligibility).
  • The risk of becoming ill with COVID-19 increases with physical proximity to a positive case, duration of exposure, and nature of the activity completed during the exposure (speaking, singing, cheering, activities that causes a person to breathe heavily).

Regardless of the practice setting in which a physiotherapist works, it is also accurate to say that

  • Physiotherapists regularly treat individuals who are members of high-risk groups, sometimes without being aware of the individual’s risks.
  • Physiotherapists routinely work in close proximity to patients and very frequently are in close proximity for greater than 15 minutes.
  • Physiotherapy assessment and treatment involves speaking and routinely involves exertion by the patient, often accompanied by increased respiration rate and force. 
  • Patients may attend for physiotherapy services while ill with COVID-19, perhaps not recognizing that they are experiencing mild symptoms or mistakenly attributing mild symptoms to other causes.   

March 01, 2022

Interactive Health is a contracted Alberta Health Services Facility and the Provincial Mask Mandate remains in place for our care team and our patients in accordance with the Step 2 Provincial Guidelines.

COVID - Alberta Health Services - RAPID TESTING PROGRAM

Our Care Team is participating in the Alberta Health Rapid Testing Program and our Care Team Members are testing for the Covid19 Virus weekly to meet our commitment of keeping ourselves, patients, community and health care system, as safe as possible.

MASK MANDATE REMAINS IN PLACE

    COVID SCREENING & PROTOCOLS REMAIN IN PLACE

For more information:  Physiotherapy Alberta



Schedule a Vaccination Appointment:   Alberta Vaccination Booking



CLINIC REOPEN DATE:  MAY 14, 2020:

Screening Questions Will Include:

1.Do you have any of the symptoms below:

  • Fever (greater than 38.0C) ?
  • Cough ?
  • Shortness of Breath / Difficulty Breathing ?
  • Sore throat ?
  • Runny Nose ?
  1. Have you, or anyone in your household travelled outside of Canada in the last 14 days?
  2. Have you, or anyone in your household been in contact in the last 14 days with someone who is being investigated or confirmed to be a case of COVID-19?
  3. Are you currently being investigated as a suspected case of COVID-19?
  4. Have you tested positive for COVID-19 within the last 10 days?

IF YOU ALREADY HAVE AN APPOINTMENT:

  • Interactive Health is following guidelines set by our governing regulatory body; College of Physical Therapists of Alberta as well as Alberta Health Services.
  • All care team members will be wearing masks and performing constant hand, and clinic hygiene, throughout the day.
  • There is a “sneeze shield” now installed at the front reception desk.
  • At this time we are requiring all clients wear masks if they choose to attend for in-person care sessions. (If you do not have one, you will be provided one)
  • To allow for continued social distancing, please come to your appointment alone, unless this appointment is for a minor in which case 1 adult is permitted to attend the care session.
  • If you find yourself feeling unwell prior to your appointment please cancel and reschedule. You will not receive any cancellation fees for short notice.

 Your Arrival to the Clinic:

  • If you arrive early, please call the clinic from your vehicle to see if it is safe, and permissible, for you to enter at the time.
  • Please note the maximum occupancy of the elevators, signage is visible.
  • Please wait at front desk for a care team member to greet you.
  • You will be asked to sanitize your hands upon arrival at the clinic.
  • You will be escorted to and from your treatment bed.
  • You will be provided a sanitized “Personal Belongings Bin” for your personal items, including shoes, purses and jackets.
  • Your care provider will be asking you pre-screening questions and taking your temperature.
  • Your receipts, future appointments, home exercise programs and any other documents, will be emailed to you.

 Thank you for your contributions in the care and safety of our patients, care team and any others you may encounter along the way. Stay safe, stay healthy.

OTHER CLNIC INFO:

We have all seen a new reality regarding the concerns about the COVID-19 virus.

At Interactive Health, we recognize that we are all connected and that the health and well being of our community is vital to us all.

We are monitoring and following, all recommendations from the health authorities; AHS and PHAC, and we remain open to care for our patients until recommended otherwise.

Standard clinic practices that our patients have always experienced at Interactive Health include:

  • All of our linens are single use and are cleaned using detergent on high heat.
  • Disinfecting of all treatment beds and equipment after each use with hospital grade disinfectant.
  • Our clinics are fully equipped with hand washing stations as well as hand sanitizer
    Cleaning high-touch areas with medical grade disinfectant (e.g., door handles, common area surfaces, railings, chairs, light switches, payment machines, exercise equipment and treatment tools).
  • Our staff wash their hands thoroughly between treating each patient.

Additional steps we are taking, now include:

  • Increased appointment duration times to reduce the number of patients in the clinic at one time.
  • Additional training to our staff on increased sanitization/hand hygiene recommendations, and screening of patients sheduling appointments.
  • Advising our staff to stay home if they are feeling unwell or have any symptoms related to Covid-19.
  • Increasing the frequency of disinfecting all items listed above.
  • Constantly monitoring information from our health authorities to adjust our plan based on recommendations.
  • Waiving all cancellation fees for short notice cancellations.

We know that the COVID-19 virus can be alarming and we all have a resposibility to the well being of the public.  We will get through this together by taking care of one another.  If there is anything you need, or maybe you are just lonely, please give us a call.

If you have been in physiotherapy treatment recently and are now unable to attend the clinic, please reach out to us if you have any concerns.  There are many educational videos on our website.  Our providers are available to talk to you about your physiotherapy related symptoms.

Due to the highly transmissible nature, we respectfully request that our patients:

  • Wash their hands prior to entering our facility and use hand sanitizer at our front desk.
  • Reschedule your appointments if you are in the high risk demographic whose exposure to COVID-19 could cause serious illness, or even death.
  • Reschedule appointments for a future date if you are feeling unwell, or answer "yes" to any of our screening questions.
  • Please visit this AHS link for Online Screening:
    https://www.albertahealthservices.ca/topics/Page16944.aspx

Here are some tips that we can all follow in our daily lives:

  • Wash your hands frequently with soap and warm water (for at least 20 seconds). Alcohol based hand sanitizer is a good option if soap and warm water is not available.
  • Cover your mouth and nose with the inside of your elbow when coughing or sneezing
  • Regularly clean high touch objects and surfaces.
  • Avoid contact with people who are sick.
  • Avoid touching your eyes, nose and mouth. 
  • If you feel sick, stay home and avoid public spaces.
  • Wear a Mask.

Stay well, friends.

March 27, 2020: Effective Monday, March 30, 2020 Interactive Health will be temporarily closing due to the Covid19 situation.

We will contact all of you as soon as we know a date that is safe for all of us to return to caring for our patients.

March 20, 2020:  We hope that you and your family are living well, and staying well.

As Alberta has declared a state of emergency, we have all seen a new reality regarding the concerns about the COVID-19 virus.

At Interactive Health, we recognize that we are all connected and that the health and well being of our community is vital to us all.

We are monitoring and following, all recommendations from the health authorities; AHS and PHAC, and will re-open to care for our patients as soon as possible.

If all private health-care facilities close, the burden on the health system, including emergency departments, physician’s offices and urgent care clinics would increase dramatically, taxing an already stressed system. Physiotherapists have a role to play in providing primary care services to injured Albertans, thereby reducing this burden.

**Effective Immediately, we have decided that we will not be accepting Non Urgent patients who are over age 65, and those who are immune compromised, have respiratory illness or diabetes.**

Standard clinic practices that our patients have always experienced at Interactive Health include:

  • All of our linens are single use and are cleaned using detergent in hot water and dried on high heat.
  • Disinfecting of all treatment beds and equipment after each use with hospital grade disinfectant.
  • Our clinics are fully equipped with hand washing stations as well as hand sanitizer
    Cleaning high-touch areas with medical grade disinfectant (e.g., door handles, common area surfaces, railings, chairs, light switches, payment machines, exercise equipment and treatment tools).
  • Our staff wash their hands thoroughly between treating each patient.

Additional steps we are taking, now include:

  • Increased appointment duration times to reduce the number of patients in the clinic at one time.
  • Additional training to our staff on increased sanitization/hand hygiene recommendations, and screening of patients sheduling appointments.
  • Advising our staff to stay home if they are feeling unwell or have travelled in the last 14 days or have had close contact with someone who has travelled in the last 14 days.
  • Increasing the frequency of disinfecting all items listed above.
  • Constantly monitoring information from our health authorities to adjust our plan based on recommendations.
  • Waiving all cancellation fees for short notice cancellations.

We know that the COVID-19 virus can be alarming and we all have a resposibility to the well being of the public.  We will get through this together by taking care of one another.  If there is anything you need, or maybe you are just lonely, please give us a call.

If you have been in physiotherapy treatment recently and are now unable to attend the clinic, please reach out to us if you have any concerns.  There are many educational videos on our website.  Our providers are available to talk to you about your physiotherapy related symptoms.

Due to the highly transmissible nature of COVID-19, we respectfully request that our patients:

  • Wash their hands prior to entering our facility and use hand sanitizer at our front desk.
  • Reschedule your appointments if you are in the high risk demographic whose exposure to COVID-19 could cause serious illness, or even death.
  • Reschedule appointments for a future date if you are feeling unwell, have travelled in the last 14 days or have had close contact with someone who has travelled in the last 14 days.
  • Please visit this AHS link for Online Screening:
    https://www.albertahealthservices.ca/topics/Page16944.aspx

Here are some tips that we can all follow in our daily lives:

  • Wash your hands frequently with soap and warm water (for at least 20 seconds). Alcohol based hand sanitizer is a good option if soap and warm water is not available.
  • Cover your mouth and nose with the inside of your elbow when coughing or sneezing
  • Regularly clean high touch objects and surfaces.
  • Avoid contact with people who are sick, or showing virus related symptoms.
  • Avoid touching your eyes, nose and mouth. 
  • If you feel sick, stay home and avoid public spaces.

Stay well, friends.

The team @ Interactive Health

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