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Your First Appointment

Preparing for your initial appointment:

  • Please arrive 15 minutes early for your first appointment.
  • Bring a copy of your insurance (Extended Health Benefit) card and a photo ID with you.
  • We also recommend you call your insurance/health benefit provider or access your online profile to verify your coverage before your visit. 
  • Have in writing, key past medical history, previous treatments, current medications, and other important information.
  • List out signs and symptoms that can be of importance to your therapist. Location of pain, how long you have been experiencing it and what you believe caused its onset.
  • It’s a good idea to make a list of questions that you have to discuss on your first visit.

What your appointment will look like:

  • Upon your arrival at our office, you will register at our front desk. They will help you with the insurance and treatment process so that you can focus on having the best recovery possible.
  • Your physiotherapist will meet you for your initial assessment. They will ask questions about your medical history, current pain, or injury during your assessment. Try to be as honest as you can; open communication helps us to understand your problem better.
  • Your movement, strength, coordination, and much more will be assessed during your appointment. Our goal is to help you, so please make sure that you communicate with our therapist if anything hurts or bothers you during the examination.
  • Our physiotherapist will recommend and prepare a customized course of treatment to ensure the quickest recovery and the best results. Some treatments will be performed on the first day to get you started on the road to recovery. However, you will get to the full program of your treatment plan during the next visit.
  • Your therapist will write their findings and plan for treatment to be submitted to your referring physician or any other medical professional you choose.
  • After your therapist has finished, you will schedule your follow-up visits at the front desk. The amount of therapy needed will be dependent upon the advice of your therapist, and will also be discussed with you at your first visit.
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